Refund Policy

1. Introduction & Scope

Welcome to Nova Skills Education Institute ("Nova Skills", "Institute", "we", "us", or "our"). As a premier skill development institute offering practical training in Digital Marketing, Artificial Intelligence, Full-Stack Programming, UI/UX Design, Motion Graphics, and allied academies, we are dedicated to delivering world-class education and career transformation.

This Refund Policy outlines the official terms and conditions regarding course fee refunds, enrolment cancellations, batch rescheduling, and processing guidelines for all learners ("Students", "Enrollees", "Users").

By enrolling in any offline classroom program, online live bootcamp, hybrid course, or purchasing educational resources through our website (https://novaskills.in) or campus admission desk, you acknowledge that you have read, understood, and agreed to be bound by the terms specified in this Refund Policy.

2. Course Registration & Fee Structure

To ensure optimal batch sizes and personalized mentorship, Nova Skills enforces structured course fee breakdowns across all 12 specialized skill academies:

• Course Registration / Seat Booking Fee: A non-refundable initial deposit (typically 10% to 15% of the total course fee or up to ₹1,000) collected at the time of enrolment to secure a guaranteed seating allocation, issue student credentials, and initiate LMS access.
• Tuition & Training Fee: The remaining course balance covering live interactive lectures, practical project evaluations, capstone mentor support, software tool access, placement assistance, and certification issuance.

Payment Modes Accepted: Fee payments can be remitted via offline modes (Cash, Bank Draft, NEFT/RTGS/IMPS direct transfer at our campus desk) as well as online digital payment mechanisms (UPI, Debit Cards, Credit Cards, Net Banking, and integrated payment gateways including Razorpay and Stripe).

3. Refund Eligibility & Cancellation Windows

Refund requests are evaluated objectively based on the timing of submission relative to the official batch start date:

A. Requests Submitted 7 or More Days Before Batch Start

If a written refund request is received 7 calendar days or more prior to the published batch launch date, the student is eligible for a refund of 100% of the Tuition Fee paid, minus the nominal administrative registration fee (capped at ₹1,000 or 10% of total fee, whichever is lower).

B. Requests Submitted Within 7 Days of Batch Start (Cooling-Off Period)

If registration takes place within 7 days of the batch start date, students are granted a 48-Hour Cooling-Off Window from the exact timestamp of enrolment, provided the first live class or classroom session has not yet commenced. Eligible requests within this window receive a 90% refund of total fees paid.

C. Rescheduling Due to Personal Emergencies

Students facing medical emergencies or unforeseen personal circumstances prior to batch launch may opt for a Free One-Time Batch Transfer to any upcoming batch within 6 months, in lieu of cancellation.

4. Non-Refundable Situations

To protect our educational standards, mentor commitments, and intellectual property, fees are strictly non-refundable under the following circumstances:

• Commencement of Batch: Once the official batch launch date has passed or the student has attended 1 or more live classes, classroom sessions, or orientation lectures.
• LMS & Study Material Access: Once login credentials to proprietary Learning Management System (LMS) modules, downloadable premium software toolkits, or copyrighted course materials have been activated or accessed.
• Failure to Attend / Absence: Absence from scheduled classes, failure to submit practical assignments, or voluntary withdrawal after batch launch does not entitle a student to any partial or full refund.
• Code of Conduct Violation: Disciplinary action resulting in suspension or termination due to academic dishonesty, harassment, or violation of institute rules will render all paid fees non-refundable.
• Discounted / Promotional / Scholarship Enrollments: Enrollments completed during special promotional drives, early-bird flash offers, or custom institutional discounts are final and non-refundable.
• Change of Mind Post-Launch: Personal preference changes, scheduling conflicts arising post-registration, or external job commitments after batch launch.

5. Course Cancellation or Rescheduling by Nova Skills

Nova Skills Education Institute reserves the right to postpone, reschedule, or cancel a specific course or batch due to unavoidable circumstances, including insufficient batch size, faculty emergency, infrastructure upgrades, or force majeure events (e.g., natural disasters, regulatory mandates).

6. Refund Request Process

To initiate a formal refund or cancellation request, students must follow the standardized submission protocol:

1. Written Application Required: Refund requests sent via verbal communication, social media direct messages, or WhatsApp informal chats will not be processed. Requests must be sent via official email.
2. Official Email Address: Email your application from your registered student email account to novaskills.official@gmail.com.
3. Subject Line Format: Refund Request - [Student Name] - [Course Name] - [Enrollment ID / Phone Number]
4. Required Attachments & Information:
   • Full Name and Contact Number as registered during enrolment
   • Course & Academy Name enrolled into
   • Copy of Fee Receipt / Online Payment Transaction ID
   • Detailed reason for refund request
   • Bank account details (Account Holder Name, Account Number, Bank Name, IFSC Code) for direct credit

7. Refund Processing Timeline

We process all verified refund requests systematically to ensure financial integrity:

• Acknowledgement Window: Within 24 to 48 business hours upon receipt of your written email request.
• Verification & Audit Phase: 3 to 5 business days to review attendance logs, LMS activation status, and fee transaction records.
• Disbursement Timeline: Upon approval, funds will be released within 7 to 10 working days.

8. Refund Disbursement Method & Payment Gateways

Refunds will be disbursed strictly through authorized channels matching the original payment method where applicable:

• Online Payments (Razorpay / Credit / Debit Cards / Net Banking / UPI): Approved refunds are credited directly back to the original source account used during online checkout. Bank processing times may add an additional 3 to 7 business days depending on the card issuer or gateway provider.
• Offline Payments / Direct Bank Transfers: Processed via NEFT / RTGS / IMPS bank transfer directly into the verified student bank account provided in the refund application.
• Cash Payments: Processed via bank transfer or crossed account-payee cheque issued at the Nova Skills Siddharth Nagar campus desk upon identity verification.

9. Legal Terms & Cross-Links

This Refund Policy forms an integral part of Nova Skills Education Institute's legal and operational framework. Please review our accompanying legal documentations for complete details regarding student agreements, data handling, and website usage:

• Privacy Policy: Learn how we collect, safeguard, and process student data by reading our official Nova Skills Privacy Policy.
• Terms & Conditions: Understand the code of conduct, academic policies, and service guidelines by visiting our Terms & Conditions overview.
• Admissions & Counselling: Explore all available career courses, toolkits, and offline/online batches on our Course Catalog.

10. Contact Information & Support Desk

If you have questions regarding this Refund Policy, need assistance with your fee payment receipt, or wish to inquire about batch transfers, please contact our student admissions and finance desk: